We are looking for a new Sales Support Specialist International to join our International Sales team. In this position, you need to be comfortable speaking and writing in English on a daily basis. Additionally, if you also speak Slovenian, Croatian, or Serbian, it will be a big advantage. We are looking for a great team player who is reliable and takes excellent care of our clients' needs – foreign e-shops. If you’re up for the challenge and want to be part of a big and stable company, we will be happy to welcome you aboard!

What will be your Responsibilities

• Daily communication with clients and handling their inquiries.
• Setting up new client accounts and maintaining databases of contacts and potential partners.
• Administrative management and updating of documentation, contracts, price lists, and internal system registrations.
• Monitoring shipments in transit and resolving any discrepancies.
• Collaboration with the marketing department, especially in acquisition activities and presentations.
• Preparing regular and ad-hoc reports, business statistics, and materials for client meetings.
• Monitoring clients' payment behavior, preparing materials for debt collection, and supporting the payment allocation process.
• Participating in the improvement of customer processes and monitoring key performance indicators (KPIs).
• Recording and processing requests from the internal support system.
• Completing tasks assigned by the supervisor and closely collaborating with colleagues within the sales team.
• Supporting smaller clients and ensuring a smooth onboarding process.
• Operational arrangements for parcel pickups from clients and overseeing the logistics process.

 What we need from you:

• Excellent knowledge of English.
• Knowledge of Slovenian/Croatian/Serbian is a big advantage.
• Completed secondary education.
• Excellent communication skills and a positive approach to clients.
• Organizational and analytical skills.
• Active knowledge of MS Office (especially Excel and Word).

 What can you expect:

• 5 weeks of vacation
• 3 sick days
• Flexible working hours.
• Coffee, tea, and fruit for your daily refreshment.
• Meal vouchers worth 130 CZK/day, fully covered by the employer.
• Multisport card.
• Company laptop and mobile phone, including additional accessories.
• Parking places near the office.
• Education and development opportunities.
• Referral bonus.

If you like the position, send us your CV, we would love to meet you!